Add as many items as you wish to your shopping cart while browsing our store. You cannot check out with items that are only available in our Boulder store as well as items that you want shipped to you. If you want items from both sections of our website you will need to check out in two separate transactions. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days. We can also offer same-day and next day local shipping through Shipsi for a flat rate of $8.99.
Our support team is always happy to guide you at any step! Contact us at firstname.lastname@example.org
If you are located in a cold region of the country and want to purchase houseplants between November and April, please add a heat pack to your order.
We recommend 1 heat pack per 3-4 houseplants.
Please note we usually are not able to cancel or edit an order after a tracking number or shipping label has been made.
You can select your preferred payment method at checkout. We accept secure payments for local customers via Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and G Pay.
We do not offer returns or refunds on plants purchased from our Boulder location. We take every precaution to ensure that you are bringing home a plant in optimal health. Plants are living organisms—and as such, we cannot take responsibility for any adverse treatment that may happen outside of our care. Plants that are shipped directly from our nursery partners in California and Florida have a 30-day return policy to cover accidental shipping damages.
For Home Goods
We can issue a return or exchange on items that are in sellable condition within 30 days of purchase.
Tickets for events are non-refundable. Should there be an instance that a customer needs to cancel, we will allow them to apply the cost of the ticket towards a future event.
How does the monthly subscription box work?
Our monthly subscription box delivers fresh and healthy houseplants every month to your delivery address. Each month, a different plant is chosen for the monthly box from our team members. Subscriptions can be paid for month to month or even a year in advance.
Subscription boxes can only be shipped within the contiguous 48 states. You can shop our different subscription boxes through our website here.
What if I'm unhappy with the subscription box?
We do not accept returns for the monthly subscription boxes. If your plant arrives damaged, please send an email with a photo to email@example.com upon receiving your plant.
You can easily cancel or change your subscription box by emailing us at firstname.lastname@example.org
What are the Subscription Terms & Conditions?
By purchasing a subscription box, you agree and acknowledge that you subscription has a recurring payment charge and you agree Terracotta may submit monthly charges to your credit card. By purchasing the subscription, you accept responsibility of recurring charges. Monthly charges are not refundable if you box has shipped. At this time, you may not use any promo or discount codes to purchase the subscription box.
Can I change the subscription box?
You may change between different subscription boxes by emailing us at email@example.com. Please send us the following details so we can process the change seamlessly:
Ship To Name:
Current Subscription Box Type:
Change to _____________________ Subscription Box Type
Our Shipping Partners:
- We ship via Fedex, USPS, and SHIPSI.
- Standard 3-4 day shipping is using FedEx and USPS is free.
- Same day and next day local shipping using SHIPSI is a flat rate of $8.99
- We ship year around, despite your local weather conditions.
- We will generally process your order within 2-5 business days of your order being placed.
- We package the plants in our warehouses in Southern California and Florida to ensure safe shipping.
- However, plants received damaged are always covered by our 30-Day Guarantee.
Terracotta operates the www.topterracotta.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Terracotta website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
For more general information on cookies, please read "What Are Cookies".
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.