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Help Center

Add as many items as you wish to your shopping cart while browsing our store. You cannot check out with items that are only available in our Boulder store as well as items that you want shipped to you. If you want items from both sections of our website you will need to check out in two separate transactions.  Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-5 business days. We can also offer same-day and next day local shipping through Shipsi for a flat rate of $8.99.

Our support team is always happy to guide you at any step! Contact us at hello@topterracotta.com

If you are located in a cold region of the country and want to purchase houseplants between November and April, please add a heat pack to your order. 


We recommend 1 heat pack per 3-4 houseplants. 

Please submit a contact form or email us at hello@topterracotta.com as soon as possible if you would like to change or cancel your order. We will do our best to process the request. 


Please note we usually are not able to cancel or edit an order after a tracking number or shipping label has been made.

You can select your preferred payment method at checkout. We accept secure payments for local customers via Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and G Pay.



For Plants

We do not offer returns or refunds on plants purchased from our Boulder location. We take every precaution to ensure that you are bringing home a plant in optimal health. Plants are living organisms—and as such, we cannot take responsibility for any adverse treatment that may happen outside of our care. Plants that are shipped directly from our nursery partners in California and Florida have a 30-day return policy to cover accidental shipping damages. 




For Home Goods

We can issue a return or exchange on items that are in sellable condition within 30 days of purchase.

Tickets for events are non-refundable. Should there be an instance that a customer needs to cancel, we will allow them to apply the cost of the ticket towards a future event.

How does the monthly subscription box work?

Our monthly subscription box delivers fresh and healthy houseplants every month to your delivery address. Each month, a different plant is chosen for the monthly box from our team members. Subscriptions can be paid for month to month or even a year in advance. 

Subscription boxes can only be shipped within the contiguous 48 states. You can shop our different subscription boxes through our website here.

What if I'm unhappy with the subscription box?

We do not accept returns for the monthly subscription boxes. If your plant arrives damaged, please send an email with a photo to hello@topterracotta.com upon receiving your plant. 

You can easily cancel or change your subscription box by emailing us at hello@topterracotta.com

What are the Subscription Terms & Conditions?

By purchasing a subscription box, you agree and acknowledge that you subscription has a recurring payment charge and you agree Terracotta may submit monthly charges to your credit card. By purchasing the subscription, you accept responsibility of recurring charges. Monthly charges are not refundable if you box has shipped. At this time, you may not use any promo or discount codes to purchase the subscription box. 

Can I change the subscription box?

You may change between different subscription boxes by emailing us at hello@topterracotta.com. Please send us the following details so we can process the change seamlessly:

Ship To Name:

Current Subscription Box Type:

Change to _____________________ Subscription Box Type

Our Shipping Partners:

  • We ship via Fedex, USPS, and SHIPSI.

Shipping Times:

  • Standard 3-4 day shipping is using FedEx and USPS is free.
  • Same day and next day local shipping using SHIPSI is a flat rate of $8.99
  • We ship year around, despite your local weather conditions.
  • We will generally process your order within 2-5 business days of your order being placed.
  • We package the plants in our warehouses in Southern California and Florida to ensure safe shipping.
  • However, plants received damaged are always covered by our 30-Day Guarantee.

Terracotta operates the www.topterracotta.com website, which provides the SERVICE.


This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Terracotta website.


If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.topterracotta.com, unless otherwise defined in this Privacy Policy.



Information Collection and Use


For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.



Log Data


We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.



Cookies


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service. 

For more general information on cookies, please read "What Are Cookies".



Service Providers


We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.



Security


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.



Links to Other Sites


Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.



Children's Privacy


Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.



Changes to This Privacy Policy


We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.



Contact Us


If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at hello@topterracotta.com

Please read these terms of service ("terms", "terms of service") carefully before using www.topterracotta.com website (the "service") operated by Terracotta ("us", 'we", "our"). 



Conditions of Use


We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.



Privacy Policy


Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.



Copyright


Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Terracotta Plant Shop and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Terracotta Plant Shop , with copyright authorship for this compilation by Terracotta Plant Shop.



Communications


The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.



Applicable Law


By visiting this website, you agree that the laws of the United States, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Terracotta Plant Shop and you, or its business partners and associates.



Disputes


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in the state of Colorado and you consent to exclusive jurisdiction and venue of such courts.




Comments, Reviews, and Emails


Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Terracotta Plant Shop non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.



License and Site Access


We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.



User Account


If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.